If you leave an ongoing Activity, see below for what happens in regard to your points and progress.

Points

• You'll keep any points you've earned so far.
• If you rejoin the Activity later, you can't earn points for any time period for which you've already been awarded.

Progress

• Your past progress will not be saved in your personal Activity history, and if you rejoin later, you'll start from zero.
• However, if it's a team Activity, your past progress will remain with the team you were on at the time it was tracked, no matter what.
• If you are the last person on a team and you leave the Activity, the team will be deleted. 

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible. When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved 
• Screenshots that illustrate the issue, if possible