If you are not sure whether you have received the proper points for completing a Path or a Practice, check out the steps below.

Check your Point History 

First log in to your well-being program website and check the Path or Practice in question for its point value.

Next, click here and follow the instructions on checking your points history, then come back to this article.

If the Path or Practice in question is in your points history, but the number of points you received is incorrect, please submit a help request using the link at the top of this page.

If the Path or Practice is not listed, proceed to the next section below.

Confirm the Path or Practice is completed properly 

Look for the My Paths section on the home page, and click View All.

On the My Activities page, click the Path in question. 

When the Path opens, check to see which Practices are Available, Upcoming or Completed.

If a Practice is in the Available section, click it and make sure that you’ve completed it and submitted the survey. Note that after you submit the survey, there is a final Finish button you must click. 

If there is an issue with a survey or any other part of a Path or Practice, please submit a help request using the link at the top of this page. 

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible. When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved 
• Screenshots that illustrate the issue, if possible