It is important to keep the email address and mobile phone number in your account profile up to date, as one or the other is used to reset passwords.
Temporary password codes are only sent to the email address on file in your program account.
If you have enabled two-factor authentication, temporary password codes are sent to the mobile phone number on file instead.
While you can edit the mobile phone number in your account profile, you do not have the ability to edit the email address after your account is activated.
If you need to change the email address on your program account, please submit a help request using the Submit a Request link at the top of this page.
If you need other assistance regarding your program account, please submit a help request using the Submit a Request link at the top of this page. When submitting a help request, please include the following information:
- Your name
- Your employer
- A phone number where we can reach you
- Your time zone
- Two possible dates and times when it would be convenient to call