It is important to keep the email address and mobile phone number in your account profile up to date, as one or the other is used to reset passwords.
Temporary password codes are only sent to the email address on file in your program account.
If you have enabled two-factor authentication, temporary password codes are sent to the mobile phone number on file instead.
While you can edit the mobile phone number in your account profile, you do not have the ability to edit the email address after your account is activated.
If you need to change the email address on your program account, click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible. Please provide your phone number and time zone, as we'll need to speak to you personally.
If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible. When submitting a help request, please include the following information as applicable:
- Your name
- Email address associated with your well-being program account
- Your phone number and time zone (we'll need to speak to you personally for account, personal, or protected health information issues)
- Your well-being program provider/employer
- Device you’re using and the operating system
- Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
- Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved
- Screenshots that illustrate the issue, if possible
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