How to submit a preventive health screening form or an appeals form by uploading a picture or scan of the form online. 

Spouse/partner/other eligible household members should include their own personal or identifying information, and not the employee's, on any written or online forms.

• If you received a blank form with no preprinted personal information from an Aduro member support agent, note that the upload website and the program ID on the form are not valid. The blank forms are generic and not specific to your program. Please refer to the agent's email for the correct upload website and program ID.
• For the recommended method to upload your Health Provider Screening Form (HPSF), click here. 

1. Take a digital picture or scan of the form, and have the image ready on your computer or mobile device.

2. Open the web browser on your device, and go to the web address shown at the top of your form, or as given to you by an Aduro member support agent. Do not use “www.” in the address, or you will get an error.

3. On the upload page, click Select Form Type, and select the type of form you want to upload.

4. Scroll down and enter the Program ID number located at the top right of the form, or as given to you by an Aduro member support agent, including any leading zeroes. If the number you enter is valid, a checkmark will appear next to it.

5. Scroll down and fill in your name, date of birth, and email address as it appears on your well-being program account.

6. Scroll down, click Upload, and then browse your device and select the image you wish to upload. You'll see a confirmation message if the upload is successful.

7. Click Submit to send the image to us. Allow three business days for processing. 

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible. When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved 
• Screenshots that illustrate the issue, if possible