Employees will likely have registered their program account using their employer-issued email address. If you need help with accessing your employer-issued email account, please contact your IT department or your HR/benefits department as appropriate. 

Web Instructions 

1. On your program's login page, enter the email address associated with your account, and then click Log in with Aduro.

2. On the next page, click I forgot my password to proceed.

3. On the next page, enter the email address associated with your account and click Send Code.

4. You will now see the page below. Check your email for a temporary password code. Enter the temporary password code and click Continue.

5. You will now be asked to create a new password. Please make sure your new password meets the requirements shown. When a given requirement is met, it will be checked off. Once all the password requirements have been met, click Continue to save your new password. You will be logged in automatically and redirected to your program home page.

Aduro Mobile App Instructions

1. Launch the Aduro Mobile App and tap Log In.

2. On the next page, enter the email address associated with your account and tap Log in with Aduro.

3. On the next page, tap I forgot my password to proceed.

4. On the next page, enter the email address associated with your account and tap Send.

5. You will now see the page below. Check your email for a temporary password code. Enter the temporary password code and tap Continue.

6. You will now be asked to create a new password. Please make sure your new password meets the requirements shown. When a given requirement is met, it will be checked off. Once all the password requirements have been met, tap Save Password  to save your new password. You will be logged in automatically and redirected to your program home page.

If you need assistance, please submit a help request using the Submit a Request link at the top of this page. As we will need to verify your identity verbally, please provide the following in your request: 

• Your name
• Your employer or company sponsoring the program
• A phone number where we can reach you 
• Your time zone 
• Two possible dates and times when it would be convenient to call