If you experience an error during registration, you can click here for a video which details registering via an invitation email, as well as from your program's login page.
Below are a few things you can also try to help resolve the situation.
Hire/Benefits Enrolled/Program Eligibility Date
Please allow two weeks from your hire/benefits enrollment date or from otherwise becoming eligible for your program, for your information to appear in our system and being able to activate your account.
Make sure your web browser is compatible and up-to-date
Aduro supports the following web browsers:
- Google Chrome 62 or newer
- Safari 11 or newer
- Microsoft Edge 12 or newer
Check your internet connectivity, or try a different connection
If actions are slow or blocked, check your internet connection by sending/receiving a text or chat. You might try a different connection to the internet, such as your employer’s network, home internet provider, smart phone data connection instead of wifi, etc.
Clear your internet browser history/cache or use a different device
If you're on a shared computer or device, clear the internet browser’s history/cache, including cookies, before trying to register your account.
Better yet, log on using a different computer or device that is not shared with any other user.
Do not use the QR code option
If registering an Aduro account via the Aduro Mobile App, do not use the QR code option. This option is for a different group of customers.
Double check your entries
Make sure all fields on the registration form are entered correctly. Names, email address and other information are validated against what the program sponsor has given us, so be sure to use what is on file with the sponsor's HR/benefits department.
Check the formatting. Dates and phone numbers should be in the format shown on the registration page, and make sure your email address is also formatted properly.
As for passwords, confirm that all the requirements are checked off as met, and that the passwords match.
Terms and Conditions
Click the appropriate checkbox to indicate that you accept the terms and conditions.
If you need assistance, please submit a help request using the Submit a Request link at the top of this page. When submitting a help request, please include the following information as applicable:
- Your name
- Your phone number and time zone (esp. for account, personal or protected health information issues)
- Your employer or company sponsoring the program
- Device you’re using and the operating system
- Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
- Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved
- Screenshots that illustrate the issue, if possible