To enable or disable two-factor authentication or change which notifications you receive, log into your program account or the Aduro Mobile App and follow the steps below. 

Web Instructions 

1. Click the Menu link in the top right of the page, and then click Settings in the drop-down menu. 

2. In the Settings menu, click the toggle next to each setting to turn the function on or off. 

Click Save in the upper right to save your changes.

Mobile App Instructions 

1. Tap the menu icon in the upper right (a set of horizontal lines).

2. Tap Settings in the drop-down menu.

3. In the Settings menu, tap the toggle next to each setting to turn the function on or off.

Once any changes have been made, tap the X icon in the upper right to exit the page. Your changes will save automatically.

If you need assistance, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the  Submit a Request link at the top of the page, and we'll respond via email as soon as possible. When submitting a help request, please include the following information as applicable:

• Your name
• Your phone number and time zone (esp. for account, personal or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved 
• Screenshots that illustrate the issue, if possible