Web Instructions 

1. To see what points you’ve earned so far, log in to your program website and check the level display in the upper left of the home page. 

Besides your point total, you’ll see the level you’re currently working on, as well as the point goal and any requirements for that level. Completed requirements will have a checkmark next to them. 

For more information, click the View Details link in the level display. 

2. The Program Status page will list the level you’re currently working on, any future levels, and any completed levels.

Scroll down to the bottom of the Program Status page and click the Point History button.

3. The Points History page features a dated list of all the points you’ve earned so far. Scroll down to see the entire list. 

Aduro Mobile App Instructions 

1. To see what points you’ve earned so far, log in to the Aduro Mobile App and check the level display just below the Featured section of the home page. 

Besides your point total, you’ll see the level you’re currently working on, as well as the point goal and any requirements for that level. Completed requirements will have a checkmark next to them.

2. For more information, tap the View Details link in the level display. The Program Status page will list the level you’re currently working on, any future levels, and any completed levels. 

Scroll down to the bottom of the Program Status page and tap the Point History button.

3. The Point History page features a dated list of all the points you’ve earned so far. Scroll down to see the entire list. 

If you need assistance, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the  Submit a Request link at the top of the page, and we'll respond via email as soon as possible. When submitting a help request, please include the following information as applicable:

• Your name
• Your phone number and time zone (esp. for account, personal or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved 
• Screenshots that illustrate the issue, if possible