As this information is subject to change without notice, we recommend always having the latest browser and device operating system (OS) installed.

Web browsers

Aduro supports the following web browsers for your program:

• Google Chrome 62 or newer
• Safari 11 or newer
• Microsoft Edge 12 or newer

Mobile browsers

When using a web browser on your mobile device, Aduro supports the following:

• Android WebKit 4.4 or newer
• Safari 9 or newer
• Chrome 45 or newer

Mobile device operating systems

The Aduro Mobile App is compatible with the following OS versions:

iOS: version 16.6 and newer.

Android: version 13.0 and newer.

• Note that if your device does not support the OS versions cited above, you will not be able to install and/or update the Aduro Mobile App. If you are experiencing an issue with a previous version of the Aduro Mobile App, we recommend that you access your well-being program website instead. If you do not know your program's web address, please submit a support request.

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible. When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved 
• Screenshots that illustrate the issue, if possible