If you have completed a level in your program and have not received the Tango reward/incentive notification, please reach out to our Member Support Team. Be sure to provide your full name, email address, and program provider/employer so we can look up your account information. 

Please note that Aduro manages incentives issued through the Tango online service only. For other incentives, please contact the benefits/HR department of your program provider/employer for assistance.

If you need assistance, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the  Submit a Request link at the top of the page, and we'll respond via email as soon as possible. When submitting a help request, please include the following information as applicable:

• Your name
• Your phone number and time zone (esp. for account, personal or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved 
• Screenshots that illustrate the issue, if possible