Many of the well-being programs we manage feature incentives distributed through our online partner,  Tango.

If your program offers Tango incentives, and you have not received the Tango notification within 48 hours of completing a level, please click the Submit a Request link at the top of the page, and we'll respond as soon as possible. Be sure to provide your full name, email address, and program provider/employer so we can look up your account information.

Please note that Aduro manages incentives issued through the Tango online service only. For other incentives, please contact the benefits/HR department of your program provider/employer for assistance.

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible. When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved 
• Screenshots that illustrate the issue, if possible