Instructions for claiming Tango reward/incentive; specifically those managed by Aduro, and distributed through our online partner, Tango.

Please note that Aduro manages incentives issued through the Tango online service only. For other incentives, please contact the benefits/HR department of your program provider/employer for assistance.

Pop-up notification

For most Aduro-managed Tango incentives, you'll receive a pop-up notification (either on the web platform or the Aduro Mobile App) shortly after completing requirements. Just click/tap the pop-up and follow the prompts to claim your incentive.

If you skip the initial pop-up, a link will be available on your Program Status page. On your well-being program website, click the View Details link in the upper left. On the Aduro Mobile App, tap the View Details link on the Home page's level display. 

Email redemption link

In some cases the redemption link will not be displayed. Instead, you will receive a Tango redemption email within 48 hours of completing requirements. Simply click the link within the email and follow the prompts to claim your incentive.

Emails are sent to the email address associated with your well-being program account. Be sure to check your inbox and junk/spam folder, just in case.

If you do not receive the redemption email within 48 hours of completing requirements, please click the Submit a Request link at the top of the page, and we'll respond as soon as possible.

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible. When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved 
• Screenshots that illustrate the issue, if possible