Be Well with Hypertension (Custom Condition Management) is currently available to Be Well (Bon Secours Mercy Health) members only. 

The program is available to all BSMH associates who have registered their Be Well account. Anyone may join who wants to focus on their blood pressure, especially those with an elevated blood pressure reading or hypertension diagnosis.

For instructions on how to enroll in the program, click here.

For program FAQs, click here.

Q: I submitted the enrollment survey, but did not receive the initial text. What do I do?

A: If you did not receive the initial text within a few minutes, please text STARTBWWH to 63141 to jump start your engagement in the program.

Q: I have an iPhone and I am not able to receive or send Be Well with Hypertension messages. What do I do?

A: There are times when an Associate cannot send or receive text messages using the Be Well for Hypertension short code, 63141. When this happens, expected inbound messages don’t arrive or attempted outbound messages will show failed or undeliverable on your mobile phone. For your iPhone, please follow these steps to determine whether the issue is on the mobile phone or with the wireless network carrier. 

Step 1

Ensure your mobile phone number is entered correctly. Simply call (855) 510-1381 and ask Customer Service to assist you.

If the mobile number is correct, go to step 2.

Step 2

You can ask the carrier representative to remove the short code block and receive messages from our short code 63141. Use these words with the carrier, “I would like to receive messages from short code 63141. Please remove the block for that short code on my phone.”

Below is a list of common wireless carrier’s toll-free customer service contact numbers. 

• AT&T          (800) 331-0500
• T-Mobile    (877) 453-1304
• Sprint         (888) 211-4727
• Verizon       (800) 922-0204

Step 3

Once the phone or carrier short code block has been removed, you will need to text us at 63141 to advise that the block was removed. We will resend the message asking you to reply “Yes” to opt-in to the Be Well with Hypertension text messaging program to successfully complete your enrollment.

Q: I have an Android phone and I am not able to receive or send Be Well with Hypertension messages to Be Well. What do I do?

A: There are times when an Associate cannot send or receive text messages using the Be Well for Hypertension short code, 63141. When this happens, expected inbound messages don’t arrive or attempted outbound messages will show failed or undeliverable on your mobile phone. For Android phones, please follow these steps to determine whether the issue is on the mobile phone or with the wireless network carrier. 

Step 1

Ensure your mobile phone number is entered correctly. Simply call (855) 510-1381 and ask Customer Service to assist you.

If the mobile number is correct, go to Step 2.

Step 2

Some mobile phones are pre-set to block text messages from being received and sent to short code numbers. On your phone, please check the following mobile phone settings. Note: Android phone short code block removal instructions vary based on the phone model. You may have to try multiple methods.

1. Go to settings and look for “APPLICATIONS” or “APP MANAGER.”   
2. Tap App manager.  
3. Tap the three dots Menu icon (upper-right).  
4. Tap Special access. 
5. Tap Use Premium text message service.  
6. Tap the app then select “Always allow.” 

If the above settings don’t match, try the following steps:

1. Go to settings and then look for “APPLICATIONS” or “APP MANAGER.”  
2. Select “APPLICATIONS” or “APP MANAGER” to see a list of applications on their phone.  
3. Look for the “MESSAGE APP” and select it.  
4. Look for “PERMISSIONS”, which is usually at the bottom.  
5. Under “PERMISSIONS” look for “PREMIUM MESSAGES” and make sure it is set to “Always Allow.”

If the above settings don’t match, try the following steps.

1. 1. Go to settings and then look for “APPLICATIONS” or “APP MANAGER.”  
   2. Select “APPLICATIONS or “APP MANAGER” to see a list of all the applications on their phone.  
   3. Look for the “MESSAGE APP” and select it. 
   4. Look for “SMS APP” and select it. 
   5. Look for “Special Access” and select it. 
   6. Select “Premium SMS Access.” 
   7. Select “Messages” and make sure it is set to “Always Allow.”

For older Android device models these steps may not be applicable. You may need to search online for specific device instructions on how to remove short code blocks.  Alternatively, you can also contact your provider directly for further assistance.

Step 3

If Steps 1 or 2 do not work, the wireless network carrier is most likely blocking the short code, 63141, and you should contact your wireless carrier for further assistance. 

You can ask the carrier representative to remove the short code block and receive messages from our short code 63141. Use these words with the carrier, “I would like to receive messages from short code 63141. Please remove the block for that short code on my phone.”

Below is a list of common wireless carrier’s toll-free customer service contact numbers. 

• AT&T          (800) 331-0500
• T-Mobile    (877) 453-1304
• Sprint         (888) 211-4727
• Verizon       (800) 922-0204

Step 4

Once the phone or carrier short code block has been removed, you will need to text us at 63141 to advise that the block was removed. We will resend the message asking you to reply “Yes” to opt-in to the Be Well with Hypertension text messaging program to successfully complete your enrollment.