Follow the steps below to start or continue an online text chat with your Connect Care for Diabetes coach via the Aduro Mobile App.

• This coach chat feature is available to Connect Care for Diabetes program participants, and is separate from Aduro's general 1:1 coaching (phone) service.
• Connect Care for Diabetes provides valuable tools and impactful support for those with Type 2 Diabetes, and is available to select well-being programs and members.
• Connect Care for Diabetes registration and related Human Performance coaching content are available through your well-being program website, but we recommend engaging in Connect Care for Diabetes using the Aduro Mobile App for the best experience. Features such as coach chat, scheduling a Connect Care for Diabetes 1:1 coaching session, and blood glucose tracking are available through the app. 

1. These instructions assume you've already installed the Aduro Mobile App and activated your Aduro account. If not, see the following: Account Registration - Using the Aduro Mobile App.

2. Log in to the Aduro Mobile App, and tap the Chat icon on the bottom menu bar. This chat option exists only for Connect Care for Diabetes program participants.

3. Alternately, you can tap the blood drop icon on the bottom menu bar, tap the My Coach tab, and then tap the Chat button below your coach's profile:

4. Type in your message, and tap the arrow icon to submit it. Your coach will respond within one business day.

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible. When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved 
• Screenshots that illustrate the issue, if possible