Health screening - home test kit (HTK) FAQs – Aduro Support

Q: What is a home test kit?

A home test kit enables you to provide a small blood sample for our lab. The kit is comprised of a few simple tools, including a self-addressed, postage paid mailer.

Q: What tests are available?

Home test kits provide lipid (cholesterol and triglycerides) and blood glucose (not A1C) results. We’re currently exploring the possibility of offering A1C testing.

Q: How do I order a home test kit?

For instructions on ordering a home test kit through your well-being program website or the Aduro Mobile App, click here.

For Castlight/apree health members, click here.

Q: When will I get it?

You will receive your kit 3-5 business days after you submit your online order. If you don’t receive a kit within that time frame, please place a new order, and be sure to verify your personal and shipping information before submitting.

Q: What shipping service is used?

Shipping is via the U.S. Postal Service. Kits are sent to members via First Class mail, and prepaid Priority Mail packaging is included to return the kit to the lab for processing.

Q: How do I collect a sample?

When you receive the kit, you will receive specific instructions to perform the test. A friendly nurse line is available for you to call if you need additional help.

Q: How long do I have to return a sample?

You should ship your sample within 24 hours of testing. This recommendation takes into consideration USPS cut-off times, weekends, holidays, and other unforeseen postal issues.

Q: Do home test kits expire?

Home test kits have an expiration date, which can be found at the back right corner of the box.

Q: When do I see my results?

Results usually process through our system approximately 10-12 days after you mail the kit back to the lab. Once this happens, you’ll see a “Your Wellmetrics Results Are Available” banner on your well-being program home page. If you don’t see your results within that time frame, please submit a support request.

Q: Why is my state not listed?

Home test kits are not available in the state of New York due to state regulations. If you live in New York, please choose an alternative screening option.

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible. When submitting a help request, please include the following information as applicable:

Your name
Email address associated with your well-being program account
Your phone number and time zone (we'll need to speak to you personally for account, personal, or protected health information issues)
Your well-being program provider/employer
Device you’re using and the operating system
Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved
Screenshots that illustrate the issue, if possible