Issues with the onsite appointment scheduler are often due to your internet browser. First, make sure you have the latest version of your browser and install any pending updates. Second, try to clear your internet history/cache, including cookies. Click below for steps on how to clear your cache and cookies in the three browsers we recommend:

• Google Chrome - Clear Cache and Cookies
• Safari - Clear the history and cookies
• Microsoft Edge - View and Delete Browser History
• Microsoft Edge - Delete and manage cookies

If you are using a different browser, you should be able to find steps on how to clear your cache and cookies by searching online. We do not recommend Internet Explorer, as it is no longer being updated.

For instructions on scheduling, rescheduling, or cancelling your onsite appointment, click here.

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible. When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved 
• Screenshots that illustrate the issue, if possible