Please see the troubleshooting tips below to help resolve any issues with the password reset process. 

• Confirm you're using the email address associated with your program account.
• Type in the passcode instead of copying and pasting. This will ensure you're not copying and pasting extra spaces or characters.
• The passcodes are case sensitive. Type in upper or lowercase as appropriate.
• Once you have entered the passcode, click on the eye icon located to the right. You can review what you've entered and make any edits needed.
• Make sure your web browser is compatible and up-to-date. Aduro supports the following web browsers:
  • • Google Chrome 62 or newer
    • Safari 11 or newer
    • Microsoft Edge 12 or newer
• Confirm that all the requirements are checked off as being met, and that the passwords match.

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible. When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved 
• Screenshots that illustrate the issue, if possible