See the instructions below to use the Health Provider Screening Form (HPSF) (if available). Options will differ by program. Check your program's health screening tile or WellMetrics page for details.

• Forms must be filled out completely and signed by both the well-being program member and their health care provider to be processed.
• Note that a health screening with or ordered by your provider is subject to normal patient fees, co-pays, etc.

Download/upload the Health Provider Screening Form via your program website

Download/upload the Health Provider Screening Form via the Aduro Mobile App

Download/upload the Health Provider Screening Form via your program website

1. Schedule a health screening as directed by your health care provider.

Your screening might be with your provider or with a third-party testing facility. In the case of a third-party testing facility, do not use any scheduling link through your well-being program, but visit the testing facility's website directly.

2. Log in to your well-being program website and click the health screening Activity tile (tile names will vary). On the activity description page, scroll down and click the Health Screening Options button.

3. On the Health Screening Options page, scroll down and click the Healthcare Provider option.

4. In the pop-up that opens, click the Download HPSF Form button. Return to this screen to upload a digital picture or scan of the form once it's filled out.

5. Download and print the form, and then complete and sign the EMPLOYEE portion of the form. (The below example is blank, but forms downloaded via your well-being program account will be preprinted with your personal information.)

6. Bring the form to your provider at the time of your screening or once your results are available to have them complete the lower portions of the form.

7. Once the provider has completed the form, we recommend that you retrieve the form for your records and to submit it yourself.

8. Take a digital picture or scan of the form, and have the image ready on your computer or mobile device.

9. To submit your form, follow the instructions above to return to the download/upload page, then click the Upload Completed Form button, and follow the prompts. Allow three business days for processing.

10. While we recommend the above method for the best experience, alternatively, you can submit the form using the instructions in the Completion Directions at the top of the form.

• If you received a blank form with no preprinted personal information from an Aduro member support agent, note that the upload website and the program ID on the form are not valid. The blank forms are generic and not specific to your program. Please refer to the instructions above or the agent's email for the submission details.
• If typing in the upload website address manually, do not use “www.” in the address, or you will get an error.

Download/upload the Health Provider Screening Form via the Aduro Mobile App

1. Schedule a health screening as directed by your health care provider.

Your screening might be with your provider or with a third-party testing facility. In the case of a third-party testing facility, do not use any scheduling link through your well-being program, but visit the testing facility's website directly.

2. Log in to the Aduro Mobile App using the same credentials you use for your well-being program website. Tap the Home icon on the bottom menu bar. 

3. Locate and tap the health screening Activity tile (tile names will vary). On the activity description page, scroll down and tap the Health Screening Options button.

4. On the Health Screening Options page, scroll down and tap the Healthcare Provider button. In the pop-up that opens, tap the Download Form button. Return to this screen to upload a digital picture or scan of the form once it's filled out.

5. Download and print the form, and then complete and sign the EMPLOYEE portion of the form. (The below example is blank, but forms downloaded via your well-being program account will be preprinted with your personal information.)

6. Bring the form to your provider at the time of your screening or once your results are available to have them complete the lower portions of the form.

7. Once the provider has completed the form, we recommend that you retrieve the form for your records and to submit it yourself.

8. Take a digital picture or scan of the form, and have the image ready on your mobile device. 

9. To submit your form, follow the instructions above to return to the download/upload page, then tap the Upload Form button, and follow the prompts. Allow three business days for processing.

10. While we recommend the above method for the best experience, alternatively, you can submit the form using the instructions in the Completion Directions at the top of the form.

• If you received a blank form with no preprinted personal information from an Aduro member support agent, note that the upload website and the program ID on the form are not valid. The blank forms are generic and not specific to your program. Please refer to the instructions above or the agent's email for the submission details.
• If typing in the upload website address manually, do not use “www.” in the address, or you will get an error.

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible. When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved 
• Screenshots that illustrate the issue, if possible