When to expect and how to claim Tango gift card / gift code incentives managed by Aduro.

In addition to helping you explore and improve your well-being, your program may offer Tango gift code incentives based on your level status.  Please refer to your program for specific details.

1. Tango gift code redemption emails are sent to the email address associated with your program account within 48 hours of completing a level, though it often happens more quickly.
2. Be sure to check your spam/junk folder as well, just in case.
3. Simply click the redemption link in the email and follow the prompts.
4. If you have not yet claimed your latest gift code, but when you click the redemption link, you receive a message saying you have no gift code balance, follow these steps:
   • • Clear your internet browser's history/cache, including cookies.
     • Close all your browser windows and tabs.
     • Click the redemption link again.
5. If 48 hours have passed since completing a level, and you have not received a claim email, please click the Submit a Request link at the top of the page, and we'll be happy to look into this for you.

If you've opted for an Amazon gift code and need help applying it to your Amazon account, click here for instructions posted on the Tango website.

Please note that Aduro manages incentives issued through the Tango online service only. For other incentives, please contact the benefits/HR department of your program provider/employer for assistance.

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible. When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved 
• Screenshots that illustrate the issue, if possible