On the Aduro platform, we have a variety of Activities to help you explore and improve your well-being. Some of these are managed and tracked by your program provider/employer.  When you complete an employer verified activity (EVA), the program provider/employer will send us record of your completion and your points will be uploaded accordingly.

It can typically take 2-4 weeks for this process to complete. If it has been longer than 4 weeks, please take a screenshot of the Activity confirming your completion, and submit a help request using the link at the top of this page. We'll be happy to look into this further for you.

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible. When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved 
• Screenshots that illustrate the issue, if possible