What is a Milestone?

Milestones are defined by having a specific time frame for which you can earn a certain number of points. To complete a milestone, you must accrue the required number of points during the dates the milestone is active. 

What do I need to do to complete a Milestone?

Accrue the points required within the time frame allotted.

When you expand a milestone the details of what is required to complete the milestone is provided.

How do I accrue points for milestones?

Complete Activities and/or Human Performance Paths within your program to earn points. The points you accrue go toward the milestone that is active.

When is a milestone active?

Milestones are active during the dates set for the specific milestone. You can see those dates when you expand the details of a milestone. This information is available on the home page and on the program status page.

When I earned all the points for a specific milestone and completed it, can the points I earn afterward go toward the next milestone?

You can only earn points for a milestone during the dates specified. If you complete a milestone before the end date, any additional points you accrue during the dates of the milestone will count toward the active milestone.

Why does a milestone say “Not applicable?”

Any milestones that happened before your date of hire, or before you were eligible for benefits will display as not applicable since the dates to earn the milestone have already passed.

Why does a milestone say “Not Yet Open?”

Any milestones that have dates set in the future will have a status of “Not Yet Open” as you are unable to earn points or complete requirements for that milestone until the first date when the milestone is open.

How do I know if I’ve met the requirements to complete a Milestone?

When you expand a specific milestone to view the details, the requirements to meet the milestone are listed. A progress bar is displayed next to each milestone to show where you are in relation to the requirements. Completion is indicated visually within the milestone details, and it will clearly state if the milestone was “Complete.”

If you do not complete the requirements within the time frame the milestone will have a status “Not complete.”

What is the difference between a level and a milestone?

Levels must be completed in succession. You cannot progress to the next level without completing the levels before it, i.e. you must complete level 1 before you can reach level 2.

Milestones have a specific time where you can participate and complete requirements to earn that milestone. You can only complete requirements in a milestone when the milestone is active. If you miss a milestone, you do not have to complete it to participate in future milestones.

Note: Milestones are not mutually exclusive of levels, meaning the points you earn during a milestone WILL count toward your level points progress.

Can I earn points for milestones and levels at the same time?

Yes. As you earn points for a milestone, those points will also count toward your level points.

Note: Milestones are not mutually exclusive of levels, meaning the points you earn during a milestone WILL count toward your level points progress.

I earned all my levels, and more points than were needed for the milestones, but some of my milestones say I did not complete them. Why?

If you did not complete the requirements for the milestone while the milestone was open/active, then that milestone will have a status of “Not Complete.”

Why did a milestone status change from Not Completed to Completed after the milestone dates?

There may be a lag in processing certain types of activities, such as those that must be verified by your well-being program provider/employer, health care provider, or other third-party benefits providers that could change the status of a past milestone. The date listed on the form being processed is the date used for awarding points and marking that activity as completed. If a form is received and/or processed late, the points for that activity are awarded to the milestone for which the dates of the event occurred.

Please submit all forms for processing as close to the date of service as possible, to help avoid delays in receiving any incentives or rewards that you may be eligible for from your well-being program provider/employer.

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible. When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved 
• Screenshots that illustrate the issue, if possible