What is a level?

Levels are defined by point thresholds and if applicable may have required items, such as Activities or Human Performance Paths, that must be completed. To move up in levels, if your program has multiple levels, they must be completed in succession one after each other.

What do I need to do to reach a level?

Each level may have a different point threshold and may have different required items (if applicable), that must be met prior to moving to the next level. When you reach the point threshold and complete any required items you, complete the level.

To see what each level requires, expand the levels to read the details as they are set for your program.

How do I accrue points for levels?

Complete Activities and/or Human Performance Paths within your program to earn points. The points you accrue go toward your levels.

Can I complete required items in a different level even if I haven't completed the prior levels?

Yes, you can complete requirements in other levels even if the previous levels aren't completed.

However, you can only progress to the next level by completing all the required items in that level and earning the points required to move to the next level. 

Why are some required items locked?

Some health outcomes programs may have required items that only become available after completing a health screening. The required items are locked because what you may be required to complete depends on the results of your health screening.

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible. When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved 
• Screenshots that illustrate the issue, if possible