Troubleshooting steps to try when the Connect Care blood drop icon is not responsive. 

Connect Care is Aduro's program for supporting members who have Type 2 Diabetes. It exists within Aduro's platform, and is available to select programs and users.

Those users who have been invited to participate can access Connect Care by logging in to the Aduro Mobile App, and clicking on the blood drop icon on the bottom menu bar.

Check that your device's operating system is current, and take any available updates

The Aduro Mobile App is compatible with the following OS versions:

iOS: version 13 and newer.

Android: version 9.0 and newer.

Clear the app cache on the device

Uninstalling the app may not clear the device's app cache, which may cause any bad or corrupt data in the cache to continue affecting the app's functionality. Therefore, you may need to clear the app cache prior to uninstalling and reinstalling it.

If you're unsure how to do this, conduct an internet search for your device name and the phrase, "clear app cache."

Uninstall and reinstall the app, and then power cycle the device

Note that simply shutting down the app is not equivalent to uninstalling it.

Check your data connectivity

Confirm you have internet connectivity by using a different app or function that requires a connection, such as sending/receiving a text, or use your device's web browser to conduct a fresh search of a random term.

Note that the app works best with a good internet connection, and individual actions may take longer in low bandwidth situations.

If you need assistance, please submit a help request using the Submit a Request link at the top of this page. When submitting a help request, please include the following information as applicable: 

• Your name
• Your phone number and time zone (esp. for account, personal or protected health information issues)
• Your employer or company sponsoring the program
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved 
• Screenshots that illustrate the issue, if possible