If your program requires two-factor authentication (2FA) and also offers single sign-on (SSO), members must first activate and/or log in to their Aduro accounts and enable 2FA before they can use SSO normally.
Note that 2FA and SSO are not compatible, and if a program requires 2FA while also offering SSO, this can lead to the following situations:
- A program has required 2FA from the outset, and a member attempts to log in to the platform using SSO before they have activated their Aduro account.
- A program has recently imposed required 2FA, and a member attempts to log in to the platform using SSO, and the member did not enable 2FA previously.
In both cases, the “enable 2FA” dialogue will display, but it will be unresponsive, and the member will be blocked from logging in.
- Two-factor authentication (2FA) provides additional account security by requiring the member to input both a password and a one-time six-digit verification at login. While 2FA is often a voluntary feature, some well-being program providers/employers require 2FA to be enabled for all members as an added security measure.
- Single sign-on (SSO) allows a participant to log in to multiple services using one set of credentials, and some well-being program providers/employers enable SSO with our platform. SSO is often provided by companies such as Microsoft and Google. However, members must activate an Aduro account before they can log in to the platform using SSO.
If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible. When submitting a help request, please include the following information as applicable:
- Your name
- Email address associated with your well-being program account
- Your phone number and time zone (we'll need to speak to you personally for account, personal, or protected health information issues)
- Your well-being program provider/employer
- Device you’re using and the operating system
- Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
- Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved
- Screenshots that illustrate the issue, if possible
Comments
0 comments
Please sign in to leave a comment.