If your well-being program provider/employer's SSO is enabled for use with our platform, note that you must first activate an Aduro account before you can log in using SSO.
If you do not activate an Aduro account first, when you click or tap the Log in with SSO option, you will be taken to the program's password entry screen instead of your SSO provider's login screen.
For instructions on activating an account on our platform, click here.
Note that well-being program providers/employers who otherwise use SSO may not enable the service for use with our platform.
If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible. When submitting a help request, please include the following information as applicable:
- Your name
- Email address associated with your well-being program account
- Your phone number and time zone (we'll need to speak to you personally for account, personal, or protected health information issues)
- Your well-being program provider/employer
- Device you’re using and the operating system
- Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
- Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved
- Screenshots that illustrate the issue, if possible
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