The information in this article applies to Castlight/apree health members whose programs include Aduro WellMetrics services.

To ensure proper credit for tobacco cessation, you must complete either the Breathe Easy digital coaching Path or the Tobacco 1:1 (telephone) Coaching. You MUST register for the specific Tobacco 1:1 Coaching program or your completion of the activity will not be properly reported to Castlight/apree health. 

Some Castlight/apree health programs track tobacco status and require tobacco users to complete a Reasonable Alternative Solution (RAS) program to earn a given level/incentive.

Register or access your Aduro account

For instructions on registering or accessing your Aduro platform account, click here.

Register for Breathe Easy coaching

1. Once on the Aduro platform, click the Breathe Easy tile.
2. In the Breathe Easy tile, click the Enroll button to enroll in the digital (online) coaching program, OR click the Tobacco 1:1 Coaching link to register for weekly phone coaching at your convenience.
3. Note that registering via the Schedule One-on-One Coaching tile, even if tobacco cessation is the stated emphasis, will not programmatically fulfill the RAS requirement.
4. If you have mistakenly registered for the standard 1:1 coaching option, and your RAS deadline has not passed, please contact your coach for assistance. If your RAS deadline has passed, contact our Member Experience Support team via the Submit a Request link at the top of the page. 

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible. When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved 
• Screenshots that illustrate the issue, if possible