The information in this article applies to Castlight/apree health members whose programs include Aduro WellMetrics services.

If you're a Castlight/apree health member, and your health screening results have not yet posted to the platform, see the guidance below. 

Allow the appropriate amount of time for processing

If you submitted a health provider screening form or preventive screening form by fax or online upload, please allow three business days for processing.

If you attended an onsite health screening managed by our partner, Quest Diagnostics, with onsite blood testing, allow five business days for processing.

If you attended an onsite health screening managed by our partner, Quest Diagnostics, with offsite blood testing, allow ten to fifteen business days for processing.

If you used a home test kit (HTK), allow ten business days from the date you shipped the sample back to the lab.

Double check the Castlight/apree health platform

Make sure you check the right place for your results:

1. Log in to your Castlight/apree health account. 
2. Click or tap the Benefits link.  
3. On the Benefits page, click the Aduro WellMetrics link. 
4. In the View Results section, click the View button.

If you need further assistance navigating the Castlight platform, please contact Castlight support. 

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible. When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved 
• Screenshots that illustrate the issue, if possible