If you're a Castlight user, and your health screening results have not yet posted to the platform, see the guidance below for assistance.
Allow the appropriate amount of time for processing
If you submitted a health provider screening form or preventive screening form by fax or online upload, please allow three business days for processing.
If you used a LabCorp voucher, please allow five business days for processing.
If you attended an Aduro-managed onsite health screening with onsite blood testing, allow three business days for processing. If you attended an Aduro-managed onsite health screening with offsite blood testing, allow ten business days for processing.
If you used a home test kit (HTK), allow ten business days from the date you shipped the sample back to the lab.
Double check the Castlight platform
Make sure you check the right place for your results:
- Log in to your Castlight account.
- Click or tap the Benefits link.
- On the Benefits page, click the Aduro WellMetrics link.
- In the View Results section, click the View button.
If you need further assistance navigating the Castlight platform, please contact Castlight support.
If you need assistance, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond via email as soon as possible. When submitting a help request, please include the following information as applicable:
- Your name
- Your phone number and time zone (esp. for account, personal or protected health information issues)
- Your employer or company providing the program
- Device you’re using and the operating system
- Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
- Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved
- Screenshots that illustrate the issue, if possible
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