If you're trying to connect from the Castlight platform to your Aduro account, but are connecting to a different user's account, this is usually due to an issue with your web browser. 

As a result, you may not be able to access your content or data, or you may not be able to download your personalized health screening or preventive screening form.

To resolve this situation, clear your web browser’s history/cache, including cookies, before any attempt to log in to Castlight and connect to Aduro content, especially on shared devices. 

If using a shared computer or device, always check the username in the upper corner of the page to be sure the account you're logged into is yours.

Better yet, log in using a different computer or device that is not shared with any other user.