To deactivate your account and/or opt out of your well-being program and have your information removed from our systems completely, please see the options below.

To find out how to opt out of general program emails, but not opt out of the program itself, click here.

Opt out and information removal

If you would like to opt out of your well-being program and have your information removed from our systems completely, please contact your program provider/employer's HR/benefits department and request to be removed from program eligibility. Aduro processes any requested eligibility changes upon receipt.

• Please note that your program provider/employer is the "Data Controller" and Aduro is the "Data Processor." As a “processor," Aduro does not have the authority to delete user information without the express permission of the "controller."

Deactivate account

If you have activated your program account previously, and wish to deactivate your account, you can do so manually using the Aduro Mobile App. Note that this method returns your account to a pre-activation state, but does not remove your information from our systems.  

1. Log in to the Aduro Mobile App.
2. Tap the menu icon in the upper right, and then tap the Edit Account option. 
3. Scroll down and tap the Deactivate my account option.
4. Note the advisories regarding program access, account reactivation, and data retainment. Take a screenshot for your records, if you wish.
5. Tap the Cancel button or the Deactivate account button to confirm your choice. Take a screenshot for your records, if you wish.

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible. When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved 
• Screenshots that illustrate the issue, if possible

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible. When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved 
• Screenshots that illustrate the issue, if possible