To schedule, reschedule or cancel a 1:1 coaching session (via phone or Zoom) in the Connect Care for Diabetes program, see the steps below.
Connect Care for Diabetes provides valuable tools and impactful support for those with Type 2 Diabetes, and is available to select well-being programs and members.
Note that this scheduler is for Connect Care for Diabetes participants only. To schedule a call with a regular Human Performance coach, please see Schedule a 1:1 coaching call.
1. Log in to the Aduro Mobile App and tap the blood drop icon on the bottom menu bar. Tap the My Coach tab, and then tap the Schedule button:
2. On the next screen, tap each option in turn to select the call duration, date, and time. Tap Zoom or Phone Call, and provide your email address or phone number. Tap Confirm in the upper right to confirm the appointment.
- When opting for Zoom, be sure to download and install the Zoom app on your phone prior to your appointment.
3. The next screen will show the appointment details, allow you to add notes for your coach ahead of the call, add the appointment to your calendar, and cancel/reschedule. Tap Done to exit this screen.
4. To check your appointment details or cancel/reschedule, return to the My Coach tab, scroll down, and tap the appointment listing. From the details screen, you can also add notes for your coach and connect to the Zoom call at the time of your appointment.
If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible. When submitting a help request, please include the following information as applicable:
- Your name
- Email address associated with your well-being program account
- Your phone number and time zone (we'll need to speak to you personally for account, personal, or protected health information issues)
- Your well-being program provider/employer
- Device you’re using and the operating system
- Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
- Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved
- Screenshots that illustrate the issue, if possible
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