How do I troubleshoot my activity tracker’s connection to the platform?

Activity Tracker Troubleshooting

How do you connect an activity tracker service to the platform? Can you do it via your well-being program website?

Activity trackers can be connected to the platform only via the Aduro Mobile App. See the links below for more information: 

Connect an activity tracker using an iPhone

Connect an activity tracker using an Android phone

What activity tracker services are compatible with the platform? 

Apple Health, Google Fit, and Fitbit are the current supported tracking services. 

Note that in the case of Fitbit, the Fitbit mobile app itself can track distinct exercise sessions that the user starts and stops. No separate device is needed.

If you have another brand of activity tracker, you may be able to connect it via Apple Health or Google Fit, which then might pass the data through to the platform. This technique is not guaranteed. Check out the articles below for more info:

Connect an activity tracker to Apple Health (iPhone)

Connect an activity tracker to Google Fit (Android)

Do you earn points for connecting an activity tracker to the platform? 

You won't receive points for simply connecting your activity tracker to the platform unless there is an activity that specifies it.

How do you earn points with an activity tracker?

Earn points by engaging in a tracker-compatible Activity. 

For example: if your tracker collects steps data, and you join a tracker-compatible steps Activity, your steps data will upload to the Activity. You will then earn points when your steps meet the Activity goal(s). 

How do you know an Activity is tracker-compatible? 

Tracker-compatible Activities will have this icon: 

The icon is displayed to the left of the numerical entries:

How do you confirm that an activity tracker service has connected successfully to the platform? Where is my activity tracker data displayed?

If your uploaded data appears on your My Data screen, then your tracker is successfully connected to the platform.

1. To view your data, follow the steps below:
2. On the web platform, click the Me link in the upper right of the home screen. Then click the My Data link in the pop-up that opens.
3. On the Aduro Mobile App, tap the Profile (person) icon on the bottom menu bar, and then tap the My Data tile on the next page. Your activity tracker will be listed at the bottom of the page. Tap the Sync Now button to get the latest available data.

Note that tracker data must display successfully on the Aduro Mobile App before it will display on the program web platform.

Can I connect multiple activity trackers to the platform?

Yes. Check out this article: 

Connect multiple activity trackers to the platform