How do you connect an activity tracker service to the platform? Can you do it via the Aduro Connect web platform?

You can connect an activity tracker service to the platform, but via the Aduro Mobile App only. Check out these articles:

Connect an activity tracker using an iPhone

Connect an activity tracker using an Android phone

What activity tracker services are compatible with the platform? 

Current compatible tracker services are Apple Health, Google Fit, and Fitbit.

Note that in the case of Fitbit, you do not need an actual Fitbit device. The Fitbit mobile app itself can track distinct exercise sessions that the user starts and stops.

If you have another brand of activity tracker, you might be able to connect it to either Apple Health or Google Fit, which might then pass the data through to the platform. This pass through technique is not guaranteed, but is worth a try. Check out these articles:

Connect an activity tracker to Apple Health (iPhone)

Connect an activity tracker to Google Fit (Android)

Do you earn points for connecting an activity tracker to the platform? 

Unless there is a particular Activity that specifies it, you do not receive points simply for connecting your activity tracker service to the platform. 

How do you earn points with an activity tracker? 

You can earn points by joining a tracker-compatible exercise Activity. 

For example, if your tracker collects steps data, and you join a tracker-compatible steps Activity, your steps data will upload to the Activity. You will then earn points when your steps meet the Activity goal(s). 

How do you know an Activity is tracker-compatible? 

Compatible Activities have the icon shown below in the tracking display. The icon is displayed to the left of the numerical entries. 

How do you confirm that an activity tracker service has connected successfully to the platform? Where is my activity tracker data displayed?

Once an activity tracker service is connected successfully to the platform, uploaded data will appear on your My Data screen.

On the web platform, click the Me link in the upper right of the home screen, and then click the My Data link in the pop-up that opens. On the Aduro Mobile App, tap the Me (person) icon on the bottom menu bar, and then tap the My Data tile on the next page. 

Note that tracker data must display successfully on the Aduro Mobile App before it will display on the program web platform.

How do you troubleshoot your activity tracker’s connection to the platform? 

Activity Tracker Troubleshooting